Shipping policy

To ensure a smooth, transparent, and reliable shopping experience for all customers, we have outlined our official shipping, delivery and after-sales policy below. Tailored for our fresh food and grocery products, our logistics process prioritizes freshness, safety and efficiency.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. As a fresh food retailer, we arrange product sorting, fresh-keeping packaging and shipment as quickly as possible to minimize waiting time and ensure your groceries and fresh ingredients stay fresh upon arrival.
2. International Shipping & Delivery Time
We provide reliable international shipping services for global customers. Our standard international delivery generally takes7–14 business days, depending on destination country, local logistics and customs clearance conditions. For customers with urgent needs, you can choose our expedited shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment.We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local inspection fees, which are determined and charged by your local customs authority. These additional fees arethe recipient’s responsibility.
We highly recommend all customers to check the local import regulations and relevant tax standards of your country before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
Specializing in fresh product sales, we adopt food-grade, shockproof, fresh-keeping packaging materials for all orders. Our customized packaging effectively prevents extrusion, leakage and damage during long-distance transportation, protecting the freshness and integrity of your fresh produce, meat, seafood and groceries.
For high-value orders, we provide optional shipping insurance at checkout. You can add insurance service for extra protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products immediately upon receiving your order. If you find package damage, leakage, deformation or abnormal product conditions, please take photos as evidence and refuse to sign for the package, then contact our customer service team promptly.
If you find any product quality problems, defects or inconsistencies after signing for the order, please submit a support request with detailed photos and videos to our customer team within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including refund, replacement or other after-sales services.
7. Customer Service Support
Our professional customer support team is always ready to help. If you have any inquiries about order processing, shipping status, customs clearance, delivery delays or after-sales issues, feel free to contact us anytime. We will respond and resolve your problems as soon as possible.
Thank you for shopping with OLIVER STEWART! We keep optimizing our logistics system and packaging solutions to provide faster, safer and fresher shopping experience for every global customer.
Contact Email: support@olilife.shop
Contact Phone: +64 226037194